Q1:   How long will it take to process my application for Food Stamps?
A1:   Applications for Food Stamps are processed within 30 days of the date of application.

Q2:   How long will it take to process my application for TANF?
A2:   Applications for TANF are processed within 30 days of the date of application.

Q3:   How long will it take to process my application for General Assistance?
A3:   Applications for General Assistance are processed within 30 days of the date of application.

Q4:   How long will it take to process my application for Medicaid for an Aged, Blind, or Disabled applicant?
A4:   Applications for Medicaid for an Aged, Blind, or Disabled applicant are processed within 45 days of the
      date of application.

Q5:   How long will it take to process my application for Medicaid for children and families?
A5:   Applications for Medicaid for children and families are processed within 45 days of the date of 
      application.

Q6:   How long will it take to process my application for Institutional Medicaid?
A6:   Applications for Institutional Medicaid are processed within 60 days of the date of application.

Q7:   Do I have to go to the office for an interview?
A7:   You will be scheduled for an in person interview only if you have applied for TANF, General
      Assistance, or Institutional Medicaid. If you apply for Food Stamps only you will be scheduled for a
      telephone interview. No interview is required for Medicaid for children and families and Medicaid
      for Aged, Blind, and Disabled individuals.

Q8:   How can I find out the status of my application?
A8:   Statuses cannot be provided unless the normal processing time has been exceeded
      (30 days for Food Stamps, TANF, & General Assistance and 45 days for Medicaid). If the normal
      processing time has been exceeded you can contact a Customer Service agent at 201-368-4200 or
      visit the office in person.

Q9:   How will I know if my application has been approved or denied?
A9:   All customers are notified by mail once an application has been approved or denied.

Q10:  What can I do if I disagree with the agency's decision to deny my application?
A10:  You have the right to request a Fair Hearing. You can obtain a Fair Hearing Request Form
      and the instructions for completing the form by clicking here for the English version or
      here for the Spanish version.

Q11:  How can I apply for Emergency Assistance?
A11:  To receive Emergency Assistance you must be a current TANF, General Assistance, or SSI recipient.
      To apply simply visit the office during normal business hours.

Q12:  Who is handling my case? Who is my Case Worker?
A12:  The agency has converted to a case banking system to process applications and renewals. Clients no longer
      have a specific caseworker. Instead a team of case workers will process cases to ensure that each
      customer's case is processed in a timely manner.

Q13:  How do I apply for Nursing Home Medicaid?
A13:  Click on this link for Nursing Home medicaid information.

Q14:  How do I obtain proof that I am receiving services/benefits?
A14:  You can either contact a Customer Service agent at 201-368-4200 and request that a grant letter be
      mailed to you or you can come the office during normal business hours and obtain a grant letter.

Q15:  What services does the agency provide?
A15:  The agency's primary programs are Food Stamps, Medicaid, General Assistance, and TANF. You can see a
      full list of the agency's programs on our website home page.

Q16:  I applied by mail/internet. When will I be scheduled for an appointment?
A16:  You can expect to receive an appointment letter within 5 business days.

Q17:  Can I transfer my benefits from another County or State?
A17:  Benefits are not transferable from state to state. If you have moved from another state you must provide
      proof that the case is closed. If you have moved from another county in New Jersey you must report your
      new address to the other county so that they can close your case and transfer it to us. It is your
      responsibility to report a new residence to the old and new counties. You will still have to apply for
      some programs when you arrive in the new county because not all benefits are transferable
      such as Food Stamps.

Q18:  How do I get a replacement EBT card?
A18:  You can either contact a Customer Service agent at 201-368-4200 and that a replacement
      EBT card be mailed to you or you can come the office during normal business hours and obtain
      a replacement EBT card.

Q19:  How do I get a replacement HMO card?
A19:  Call 1-877-414-9251 to request a replacement HMO card.

Q20:  How many days do I have to report a change and what type of changes need to be reported?
A20:  Any change in Income, Family Composition, and/or address must be reported to the agency
      within 10 days of the change. You can obtain a Change Reporting Form and the instructions for completing
      the form by clicking here for the English version or here for the Spanish version.

Q21:  How can the agency help me obtain child support?
A21:  Click on this link for information regarding the agency's Child Support and Paternity Program.